September 2007 Archives

Email addresses and the online directory

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A user asked why the faculty email addresses had not been updated in the online directory. Here's why.

When the email changeover took place on December 22nd, 2006 we aliased all the old email addresses for faculty, staff, and students who already had an existing email account. For faculty and staff this was their old firstname.lastname ID. For students this was the old stu12345 ID. So if you had an old ID, whether it was a faculty/staff ID or a student ID, it was aliased in the new email system. This means that you can still get email that is addressed to your old account automatically delivered to your new account. This is only the case for those faculty, staff, and students who had an ID under the old system and not for new students who never had an old email account before the changeover. So, when looking for an email address in the online directory feel free to email the address that is listed for your instructor even if its in the firstname.lastname format. It'll get there.

There's one catch to this, however. If someone is trying to send you an email to your old account and is putting "mail.atu.edu" after the @ instead of just "atu.edu" then the mail will be returned to the sender as undeliverable. That's because we have phased out the mail.atu.edu domain and are now using the atu.edu domain exclusively.

So, for example, if your old ID is stu12345, then...

stu12345@atu.edu <-will work
stu12345@mail.atu.edu <-will NOT work

If you feel that your old account may not be aliased correctly then please call the Campus Support Center at 479-968-0646.

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This page is an archive of entries from September 2007 listed from newest to oldest.

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