Recently in E-mail Category

Yes, PHishing; and No, it has nothing to do with slinging a baited hook in the water. 

What is Phishing?
In the field of computer security, phishing is the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.
This is a very real problem I've seen again and again. Most of the incidents I've had to deal with are related to messages that users receive asking them to verify their usernames and passwords. DON'T DO IT! This usually results in a compromised account, in which the attacking party then logs into your account and sends thousands of email messages on your behalf often containing illegal material. Not to mention when they log into your OneTech account they have access to all your personal information stored inside. Here's an example of a phishing email we've seen lately.
 
PhishingEmail.pngNote the Phishy things I have highlighted in this message:
 
  1. Phishing messages often contain poor grammar.
    The message says "we will be deleting all mail account that is not functioning" where it should state "we will be deleting all mail accounts that are not functioning"

  2. Phishing messages generally come from unfamiliar email addresses. 
    This messages says to reply to "edu.verification@live.com". As you know our email addresses end in @atu.edu and any correspondence about your account would also come from an @atu.edu email address. 

  3. Phishing message will ask for personal information like your username and password. 
    You should never give anyone your password. We will not ask you for your password via email. If you are asked for your password via email, tell the person requesting the information you'd rather them reset your password. If they have the ability to reset your password, it is very likely they are trustworthy and you are not being phished. 

  4. Phishing messages generally contain unfamiliar terminology
    This particular message refers to our system as "webmail". Our system has never been referred to as webmail, but as OneTech. We usually refer to usernames as OneTech IDs. 
These things we found in this message are common between most phishing messages, so keep an eye out for messages that seem suspicious and delete them immediately. Be very careful when replying to email. As a general rule, it is better not to send any personal information, especiallially credit card or bank information, usernames, or passwords, via email.
 
What if I've already responded to one of these messages?
The type of information that you've handed over to a phisher determines the steps you should take once you realize the email was not legitimate. If you sent someone your username and password, that's an easy fix; simply change your password. But if you've sent more delicate information, such as credit card or bank account numbers, you will most likely have to change your credit card or bank account numbers in order to be protected from the damage that phishers can cause. Although, by the time you realize that you've sent that information away, it's very likely that the damage that the phisher had intended to do has already been done. The best protection against phishing is to simply not respond to the email. 

Email addresses and the online directory

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A user asked why the faculty email addresses had not been updated in the online directory. Here's why.

When the email changeover took place on December 22nd, 2006 we aliased all the old email addresses for faculty, staff, and students who already had an existing email account. For faculty and staff this was their old firstname.lastname ID. For students this was the old stu12345 ID. So if you had an old ID, whether it was a faculty/staff ID or a student ID, it was aliased in the new email system. This means that you can still get email that is addressed to your old account automatically delivered to your new account. This is only the case for those faculty, staff, and students who had an ID under the old system and not for new students who never had an old email account before the changeover. So, when looking for an email address in the online directory feel free to email the address that is listed for your instructor even if its in the firstname.lastname format. It'll get there.

There's one catch to this, however. If someone is trying to send you an email to your old account and is putting "mail.atu.edu" after the @ instead of just "atu.edu" then the mail will be returned to the sender as undeliverable. That's because we have phased out the mail.atu.edu domain and are now using the atu.edu domain exclusively.

So, for example, if your old ID is stu12345, then...

stu12345@atu.edu <-will work
stu12345@mail.atu.edu <-will NOT work

If you feel that your old account may not be aliased correctly then please call the Campus Support Center at 479-968-0646.

How do I save an e-mail address to my address book?

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When you open the E-mail Center and click on an email you should see a "from" field in the grey message header area at the top of the message. The from address should show up as a link that you can click on. When you click the link it should open up the "Add Contact" window and fill in the Display Name and E-mail address fields. All you need to do is fill in any additional information that you want for that contact and then click ok. Your new contact should now show up in your address book.

Forwarded email

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If you had set your new email account to be forwarded but noticed that the mail was still in your account don't worry. The problem has been corrected. Simply delete the mail in your account and then all subsequent email should get forwarded and then removed automatically. It is also unnecessary to forward mail to your old account because your old account is already aliased in the new system meaning you will recieve mail addressed to it without having to forward to it.

e-mail channel vs. email center

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There has been some confusion about the difference between the "My Email Inbox" channel and the "Email Center". The My Email Inbox channel gives you a preview of the last five messages you have recieved as well as some links directly into the email center. The messages that appear in the email channel can be refreshed by clicking on the Get Mail link within the channel. The Email Center is the actual email application where you can view all of your messages as well as set some additional email options. The Email center can be opened by either clicking on the Email link within the My Email Inbox channel or by clicking on the Email icon at the top of the portal (right next to the calendar icon).

Missing email?

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Some of you might be wondering why you're not getting as much email as you used to on the old system. It's probably because we have phased out email functionality for email addresses ending with "@mail.atu.edu". Make sure your "reply to" address does not contain "@mail.atu.edu" and that you have updated the contacts in your address book as well to change any "@mail.atu.edu" addresses to "@atu.edu"

Importing your address book

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There is a new screencast on the OneTech Resource site that shows you how to import your address book from your old email account to your new account.

Moving email from the old system to the new system

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There is a new screencast available on the Online Tutorials section of the OneTech Resource site that shows you the steps involved in moving email from your old account to your new account. If you use Microsoft Outlook or some other third party email client, it will not be neccessary to move any email since the email from your previous account was already downloaded to your local computer.

Concerns about new e-mail address

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There have been some good questions about the new e-mail system. Particularly, people have been concerned about the changing of e-mail addresses related to the change of user id's (OneTech ID's). The new e-mail system gives us the ability to alias your new e-mail account with your old e-mail address. This means that even though your e-mail address has changed from john.doe@atu.edu to jdoe@atu.edu you will still be able to recieve e-mail addressed to john.doe@atu.edu. This simple setting will keep you from having to notify everyone of your new e-mail address as well as keep your business cards and any other documentation that bears your old e-mail address correct. The only catch is that e-mail addressed to OneTech ID@mail.atu.edu will not be delivered to your new account; it must be addressed to OneTech ID@atu.edu instead.

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