Highly-effective principals can often transform challenges from a threat into an opportunity. One unique strategy is to use the power of curiosity. This has the potential to change a parent or teacher’s attitude by expressing a desire to learn instead of becoming argumentative.
As an FBI undercover agent for 24 years, LaRae Quy used this approach to defuse situations that were much more serious than the conflicts school principals face. As she points out, “It’s often not until someone asks us to explain a concept that we realize our limited understanding of it.”
Simply put, the effective use of this unique strategy has the potential to lead to reasonable conflict resolution.