The Art of Active Listening

Back in November, we discussed the importance of making others feel heard. Here’s a related question: Do you listen … REALLY listen … to your colleagues, your friends, or even your own family?

All too often, many of us listen only to decide what we want to say next. Some even interrupt others so they can squeeze in a thought before they forget or the subject changes.

Active listening is a critical skill for educational leaders. As Amy Gallo explains, it requires developing a mental discipline that allows you to listen “purely for comprehension — without an agenda, distraction, or judgment.” It also means that you actively seek input from all of your constituents, regardless of their level, rank, or subjective importance.

Research by Weger, et al.* strongly suggests that those who engage in active listening are seen as more competent, likeable, and trustworthy by others. Active listening is also positively related to employees’ perceptions of support from their managers, which in turn predicts higher levels of job satisfaction and organizational commitment.

With results like that, the investment of time needed to improve your listening skills seems well worth the effort! And the article above provides several tips to get you started.

*Weger H., Castle B., Minei E, and Robinson C (2014). The Relative Effectiveness of Active Listening in Initial Interactions . International Journal of Listening, 28:1, 13-31. 

Dealing with Conflict

In our last post, we explored four ways to deal with criticism. Developing this skill can help you deflect conflict and move toward a more collaborative school culture.

But even in schools with a strong, supportive culture, there still can be internal conflicts. So how can you handle those situations effectively and move forward productively? Stephanie Vozza offers four specific strategies for dealing with those challenging circumstances and bringing closure to conflict.

Ultimately, the ability to effectively embrace conflict can help us deepen interpersonal relationships … which not only opens the door for personal growth, but also for new collaborative opportunities.

Transformative Leadership

Principal Damen Scott reflects upon his experience creating a more inclusive and supportive environment at his Brooklyn High School — a major transition from the previous rigid “no excuses” model to a culture centered on joy and equity. He discusses how the school has fostered authentic relationships and empowered students, which has led to improved engagement, reduced suspensions, and a stronger foundation for success. This despite the significant challenges faced in that educational landscape.

Marshallese – a study in diversity

Over the past few years, the number of Arkansas students from diverse backgrounds (social, economic, ethnic, etc.) has grown exponentially. Among these groups are the Marshallese. Today there are more Marshallese in Northwest Arkansas than anywhere else in the world (except the home island).

To effectively serve these students, teachers and administrators need to understand that there are major cultural differences involved. Without that understanding, erroneous assumptions can be made and students’ needs may not be met.

Even something as simple as the Marshallese concept of “family” (and what that involves in terms of familial relationships) can differ significantly from teachers’ preconceptions of the norm. For example, their strong sense of obligation to non-English speaking parents may cause students (even very young ones) to miss significant amounts of school in order to assist with doctor’s appointments, legal matters, and other situations where their interpreting skills are required. And this is just one example.

A few years ago, Paula Floyd-Faught (one of our doctoral students) conducted a fascinating study of Marshallese students. In order to capture a broad perspective, she interviewed Marshallese graduates, Marshallese parents/guardians, Marshallese community liaisons, and non-Marshallese school
personnel. Her findings provide significant insights into a variety of factors that impact these students. And some of the responses may surprise you!

Her summary information begins on page 97. Consider this a “must read” for anyone seeking a better understanding of this unique culture and its complex interaction with traditional American schools.